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FAQ - Frequently Asked Questions

Do you accept credit cards?

We do accept PAY PAL  now and  iPay88 soon . Please be advised that all your transactions are done securely on their website and we do not retrieve and collect your credit card details.

 

Can I make an exchange or refund if the clothes don’t fit well? 
All purchases made through Whimsigirl are final and there are no returns/refunds. Customers may however make an exchange, no questions asked, within 7 days from arrival of package. All products must be presented in their original packaging, not used, in saleable condition accompanied by the original receipt or a printed email receipt. Any price difference will be attended to accordingly. However, we do not accept exchanges for items purchased during sale period. 

 

I have made an online purchase and I would like to track my parcel. Where do I go to do that?
After an online purchase is made, we will ship your parcel as soon as we can (usually within one working day). Once the shipment is out, you will be notified via an email containing a tracking code. You may then use the code to track your order from the link provided in the email . Please wait for at least 24 hours after the item(s) have been sent/posted for tracking details to be available.

 

Why aren't you replying my emails?
We are a very small team with very large plates and we are at the studio from 10.00 a.m. to  6.00 p.m. (GMT +8) from Monday to Friday. We will reply the soonest we can, pinky promise!


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